Website Terms & Conditions
This website, www.crystalleonardi.com, is owned and operated by Crystal Leonardi, CEO of Bowerbird Publishing.
Date of Last Update: January 1, 2024
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The following terms and conditions govern your access and use of the Site. You indicate your agreement to these terms and conditions by accessing or using this Site. Please carefully read these terms and conditions and the related Privacy Policy before accessing or using this Site, as your use and access create a binding agreement to these terms and conditions. If you do not wish to be bound by these terms and conditions, do not access or use this Site. If these terms and conditions are considered an offer by Crystal Leonardi, acceptance is expressly limited to these terms.
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Site Content
While this Site is not aimed at children, we believe the content here suits a family audience. If you are a minor under the age of 18, you need the consent of your parent or guardian to use or access the products and services on the Site. In addition, Crystal Leonardi does not knowingly collect personally identifiable information from children. Please see our Privacy Policy for further details.
Additions to Site Content
Any new products or features added to the Site will also be subject to these terms and conditions. The most current version of these Terms and Conditions will be available on this page. Crystal Leonardi reserves the right to update, change or replace any part of these Terms and Conditions. It is your responsibility to check this page periodically for changes. Your continued use or access of the Site after posting any changes constitutes acceptance of those changes.
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Intellectual Property
This Site contains intellectual property owned by Crystal Leonardi, including copyrights, trademarks, and proprietary information. Crystal Leonardi reserves all rights to its intellectual property. You may not publish, create derivative works from, or in any way exploit any of the Site Content, in whole or in part, without the prior, express written agreement of Crystal Leonardi.
Lawful Purposes Only
You may use this Site for lawful purposes only. You will not use the Site for any illegal purpose, to facilitate the violation of any law or regulation, or in a manner inconsistent with these Terms and Conditions.
Description of Site Offerings
Crystal Leonardi endeavours to describe and display the content and products shown on the Site as accurately as possible. Please do not accept that the Site is entirely accurate, current, or error-free. From time to time, Crystal Leonardi may correct errors in pricing and descriptions. Crystal Leonardi reserves the right to refuse or cancel any order for any reason, including on the basis of an incorrect price listing.
Blog Comments
Crystal Leonardi invites comments to Crystal Leonardi's blog posts. While the lively and vigorous commentary is welcomed, the disrespectful, libellous, or false commentary is not. Crystal Leonardi reserves the right to remove any commentary that does not meet the respectful inquiry/debate standard. In addition, while you retain the copyright, if any, in commentary and other content you submit to the Site, by posting material on the Site, you grant Crystal Leonardi a worldwide, perpetual, nonexclusive license to use the material in relation to published content on the Site and related publications.
Third-Party Links
The Site contains links to third-party websites and resources. You acknowledge and agree that Crystal Leonardi is not responsible or liable for third-party websites or resources' availability, accuracy, content, or policies. You acknowledge sole responsibility for and assume all risk from using such websites or resources.
No Warranties
Crystal Leonardi does not guarantee, represent or warrant that your use of the site or the products offered therein will be uninterrupted, timely, secure or error-free. Crystal Leonardi does not warrant that the results that may be obtained from your use of the site or the products offered therein will be accurate or reliable. You agree that from time to time, Crystal Leonardi may remove all or some of the products offered on the Site for indefinite periods of time.
You expressly agree that your use of, or inability to use, the Site is at your sole risk. The Site and all products delivered to you through the Site are provided “as is” and “as available” for your use without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
No Consequential Damages
To the full extent permitted by law, you agree that under no circumstances shall Crystal Leonardi be liable (i) for any indirect, special, punitive, incidental or consequential damages or any other damages arising in any way out of the use, reliance on, or inability to use the Site or its products; or (ii) for any claim attributable to errors, omissions, or other inaccuracies in the Site or its products. In no event shall Crystal Leonardi’s cumulative liability to you exceed the total purchase price of the products you have purchased from Crystal Leonardi.
Indemnification
You agree to defend and indemnify Crystal Leonardi against any and all liability, claims and losses, including third-party claims, arising out of any breach by you of these Terms of Use or any use by you of the Site or its products. You shall not settle any third-party claim or waive any defence without Crystal Leonardi’s prior written consent.
Changes to Terms and Conditions
Crystal Leonardi may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice by us posting the new Terms and Conditions on this site. Any use of the Site by you after being notified means you accept these amendments.
Digital Copyright Act (“DMCA”).
Crystal Leonardi respects the copyrights of others. If you see any content on the Site that you believe violates or infringes your copyright, you may submit via email a DMCA take down request. Please provide the following information: (1) The URL and other description, if necessary, to precisely locate the unauthorized material on the Site; (2) a detailed description of the copyright-protected work you believe has been improperly used; (3) a URL link or other reference to the work you believe has been improperly used; (4) acknowledgements in the following forms, as required by the DMCA: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law” and “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed” and your signature “/s/ [fill in your name]”. Submit this in an email to leonardi.crystal@gmail.com
Governing Law and Dispute Resolution
You agree that the laws of the State of Queensland, excluding its conflicts-of-law rules, shall govern these Terms of Use. You expressly agree that exclusive jurisdiction for any claim or dispute with Crystal Leonardi resides in the courts of the State of Queensland, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Queensland. The exclusive venue for any such claim or action shall be, as appropriate, either the Federal Court of Australia or the State Court of Queensland.
As a condition precedent to your filing any claim or action against Crystal Leonardi, you agree to participate in good faith in a mediation to be conducted at a mutually agreeable location in Queensland, with each party to bear its own costs. Any cause of action you may have with respect to your use of the Site must be commenced within one year after the claim or cause of action arises.
Severability
If any term, provision, or condition of these Terms and Conditions is held by a court or other judicial authority to be invalid, void, or unenforceable, the rest of the Terms and Conditions shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
Effect of Headings
The subject headings of the paragraphs of these Terms and Conditions are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
Entire Agreement/Waiver
These Terms and Conditions and related Privacy Policy constitute the entire agreement between you and Crystal Leonardi pertaining to your use of the Site and any products offered. This agreement supersedes our prior and contemporaneous agreements, representations, and understandings. No waiver of any of the provisions of this agreement by Crystal Leonardi shall be deemed or shall constitute a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Crystal Leonardi.
Website Privacy Policy
This Privacy Policy applies to the Crystal Leonardi website (“Crystal Leonardi” and “Site”). This Privacy Policy describes the information Crystal Leonardi collects on the Site, how it is used, and your options with respect to its use. By accessing or using this Site, you indicate your agreement to this Privacy Policy. If you do not wish to be bound by this Privacy Policy, do not access or use this Site. Please also review Crystal Leonardi’s terms & conditions of which this Privacy Policy is a part.
In General
Your information is used to process transactions, improve Crystal Leonardi products and services, and communicate with you as needed. We share your information with trusted third parties who assist us in operating our Site, conducting our business and servicing customers and visitors, such as our payment processing system and email service processors. These trusted third parties agree to keep this information confidential. Crystal Leonardi does not share your personal information with unrelated third parties.
Personally-identifying information
In order for you to make purchases from the Site, we collect your name, company name (if applicable), address, email address, phone number(s) and credit card details. This data is shared with our third-party transaction processor(s). In order to sign up for our mailing list, you must submit your name and email address. This mailing list data is shared with our email service processor(s). You also may submit comments to the Crystal Leonardi blog, which submission may contain personally identifiable information. Crystal Leonardi may also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and users leaving comments on its blog.
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Non-Personally Identifying Information
Like most website operators, Crystal Leonardi collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Crystal Leonardi’s purpose in collecting non-personally identifying information is to better understand how visitors use the Site.
Disclosure of Information
We will not share your personally identifying or potentially personally-identifying information except:
To Crystal Leonardi’s employees, contractors, or service providers who need to know the information in order to process it on Crystal Leonardi’s behalf.;
Where it is required in order to comply with lawful government process (e.g. a court or administrative agency subpoena); or
When we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Crystal Leonardi, third parties or the public at large.
Security
We take reasonable and sound precautions to safeguard your personally and potentially personally identifiable information. But no Internet data exchange can be guaranteed to be fully secure. You acknowledge that the information you share with us could potentially be accessed by a third party. You agree that Crystal Leonardi is not responsible for any intercepted information shared through the Site without our knowledge or permission, and you release Crystal Leonardi from claims arising out of or related to the use of such information.
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Website Links
This Site may contain links to third-party websites. We do not endorse and are not responsible for any other website's information practices or privacy policies. If you decide to access any other website that may be linked to or from Crystal Leonardi’s Site, you should consult that website’s privacy policy.
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Cookies
A cookie is a string of information that a website stores on a visitor’s computer and the visitor’s browser provides to the website each time the visitor returns. Crystal Leonardi uses cookies to help identify and track visitors, their usage of the Site, and their access preferences. Site visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies. Certain features of Crystal Leonardi’s Site may not function properly without the aid of cookies.
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Children
Crystal Leonardi does not knowingly collect personally identifiable information from users of this Site under 13 years of age. No personally identifiable information should be submitted to this Site by visitors under 13 years of age without the prior written consent of their parent or guardian. If you are an adult and have reason to believe that a minor under your supervision has, without your permission, provided his or her personal information to us, you may email us at leonardi.crystal@gmail.com.
Updating Your Information. You may update your personal information by emailing us at leonardi.crystal@gmail.com.
Opt-Out
You may at any time request to no longer receive communications from Crystal Leonardi and to have your personally identifying information deleted from Crystal Leonardi’s records by emailing us at leonardi.crystal@gmail.com.
Privacy Policy Changes
Crystal Leonardi may change its Privacy Policy from time to time. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
This privacy policy was last updated on September 1, 2024.
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Shop Policies
Printing & Packaging
My books are printed by InHouse Printing in Australia using high-quality archival inks.
Books will be packaged and mailed in a 'tough bag' envelope for protection.
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Payment
We accept all major credit cards as payment.
Shipping
Processing Time: Books purchased using PayPal via this Site are shipped directly from the Author. Please allow 2 – 5 business days to process your order. All orders are shipped via Australia Post standard post.
Please be sure your shipping address is correct, as we are not responsible for costs associated with orders shipped to the wrong address (unless it was our mistake).
Once your order has shipped, we will notify you that your package is coming. Items within Australia will receive a tracking number via the post office.
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Postage within Australia
FLAT RATE: $5 per order for standard shipping, no matter how much you buy!
Australia Post generally takes 1 – 2 weeks to deliver to all parts of Australia, in addition to processing time.
Books purchased via an external retail outlet (online) will be subject to POD processing and postage times. Please check the site terms & conditions for more details.
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International Shipping
International shipping is a flat rate of $20.00AU. International postage can take between 2-6 weeks. Some countries charge customs and import tax which will need to be paid by you. We are not responsible for delays due to customs.
Refunds
We do not accept exchanges or refunds for change of mind.
We take the greatest care to pack and protect your book/s for shipping.
If your book or books arrive damaged, please email a photo of the damaged item and packaging, and we will replace it.
Please contact us at leonardi.crystal@gmail.com if there is an issue with your order.
Thank you!
I am deeply grateful for your support. It truly means the world to me that you have chosen to purchase from my business, and I hope my offerings bring you huge amounts of joy for a long time.
